We are happy to provide any information you require about our products here are some Frequently asked questions and our answers if we have not covered your questions please click below to send us an email.contact us
1. How can I reach Customer Service? email us contact us
Our knowledgeable customer service team will deal with your queries by phone or email.
2. I have never bought designer jewellery online: How can I be sure I’ll be happy with my purchase?
We do our best to accurately represent our jewellery, via photos, product descriptions and measurements. Our experience has been that the jewellery has exceeded our customers’ expectations since even our best photographs do not reflect the colours and sparkle of the gemstones. However, should you want to return the item, you have 7 days from the date of receipt to change your mind and we will happily refund your payment. View our Returns Policy. delivery information
3. Are your designs exclusive to the Anya website.
Yes. Most of our designs have been designed as an exclusive range for the Anya website.
4. How should I care for my Anya jewellery?
Basic guide to Jewellery Care
Jewellery care guidelines: Avoid contact with perfume, deodorant, hairspray or water. Avoid scratching your jewellery by storing in a non-abrasive box or pouch. Handle with care and do not apply any unnecessary force.
Examine your jewellery regularly to make sure the settings are snug and the clasps and joinings are secure. If hit against a hard surface or snagged on clothing, settings may loosen, risking the loss of a stone or piece of the jewellery.
Avoid exposing jewellery to chemicals and acids such as household chemicals, perfume, cometics and hair spray as the products will quickly cause the jewellery to disintegrate and discolour. Sterling silver tarnishes rapidly when exposed to salty air and sulphur, such as rubber gloves and certain papers. So always store silver jewellery in an airtight container or bag. To remove any tarnish, use a non-abrasive silver polish.
Storage is also important. At the time of purchase, your goodsare packaged in a protective box. Between wearings, we recommend that you place the jewellery back into its original case or another suitably lined box. Do not store your jewellery in direct sunlight or other extreme temperatures as this may damage your jewellery.
Take care to protect your jewellery from impact against hard surfaces and avoid contact with abrasive surfaces. Gemstones can scratch other gemstones and wear away at precious metals. Therefore, avoid stacking those rings and bracelets that would be vulnerable to such abrasion.
If dust settles between the stones and beads, carefully rinse the jewellery in lukewarm water and use a soft cloth to pat dry.
We suggest that you avoid wearing your jewellery during activity that would expose it to risks including showering or exercising.
5. I saw a piece of jewellery a while ago on Anya.co.uk and now I cannot find it, what should I do?
Please email our customer service team.
6. Is it possible to modify your jewellery so that it fits me perfectly?
Some pieces can be adjusted you can make a special request by emailing . We will contact you if there is a small additional charge or additional delivery time associated with your request. You will have the option of cancelling your order prior to being charged.
7. Will my item come in a box?
Yes, all items are delivered to you in our Anya gift box and pouch.
8. Is gift-wrapping available?
Every item that is purchased from the site is first placed in a velvet drawstring pouch, then in our Anya gift box, this is then placed in protected packaging and sent to you.
9. Are the products pictured actual size?
Because computer monitors vary in size, it is impossible to show an actual size image on the Internet. We do endeavour to show you the correct size however we endevour to give measurament details of each product.
10. Is VAT charged on-line?
VAT all our prices are VAT inclusive.
11. Can I order from overseas?
Yes. Please see our delivery information for information on cost and delivery times.
12. What if I am a shop and would like to stock Anya jewellery?
Please contact us, and we will be happy to provide you will wholesale prices, minimums, and stock availability.
13. I am a man and need help buying a gift for my girlfriend/ fiancé/ wife/ daughter/ mother. Can you help?
Yes. Please email us and tell us broadly what you are looking for and the price range and we will suggest appropriate gifts. There is no extra charge for this. If for any reason the recipient of your gift does not like it, then she can exchange or return it.
14. Do you do gifts for men?
Yes. We have an exciting range of cufflinks
15. Where can I view the jewellery?
We often can be found at Portobello market on a Saturday.
16. How long will my packages take and how will they be shipped?
For information on delivery within the UK and overseas, view our delivery information.
17. What is your returns policy?
View information on Delivery and Returns. delivery information